wiki.guildwars.com/wiki/User:Regina_Buenaobra/Journal

Changes at NCsoft West – 11 February 2009

You've probably all heard the game media’s reports about NCsoft West restructuring, and so you've probably got a lot of questions about how this affects Guild Wars, Guild Wars 2, and community support. The changes at NCsoft West basically mean we at ArenaNet will have more control over our games and game-related services like community, localization, and QA. With these departments located in-house, ArenaNet will be better positioned to provide world-class quality games and service to our players.

In terms of the Guild Wars Community Team, the NCsoft West changes mean all Guild Wars community managers will work right here at the ArenaNet studio. Unfortunately, in the short term this may mean that Guild Wars Community Team will be a little short-staffed. We will try to ensure the impact is minimal. In the long run, having all ArenaNet community managers at the studio will improve the flow of information between community managers and developers, as well as between community managers and players.

Guild Wars 2 development won’t be affected by the changes at NCsoft West, and in the long term it will mean good things for the quality and support we’re able to give Guild Wars 2.

wiki.guildwars.com/wiki/User_talk:Regina_Buenaobra/Journal#Restructuring

err...So what happens to Martin and Peter? -- Salome 00:49, 12 February 2009 (UTC)

Like all the community managers at NCsoft West Europe, they've unfortunately been let go. D-: It was a pretty big shock to all of us, to be honest. --Regina Buenaobra 00:54, 12 February 2009 (UTC)

...

Will this mean that the communities that they where listening to will be left muted? Or will be any solution about that sooner or later other than they going to English fansites? MithImage:User MithranArkanere Star.pngTalk 20:48, 12 February 2009 (UTC)

We are going to be looking into hiring community managers onsite with the language skills needed. Hopefully it will be sooner rather than later, but with this change still being so new, I don't have a time line for you on when we can bring those people on board. We still have to look for them. Looking for the right people can be really tricky, because we're looking for a lot of specific skills. --Regina Buenaobra 22:40, 12 February 2009 (UTC)

13.02.2009, 14:19 Wartower\Martin Kerstein, European Community Team Lead - Guild Wars, NCsoft Europe

Vielen Vielen Dank für eure aufmunternden Worte

Momentan ist es halt so, dass Gespräche geführt werden. Das ich meinen Job von Seattle aus weiter mache ist Teil der Gespräche.

Die Entscheidung, "mal eben" in die USA zu gehen ist aber keine, die man mal eben so von heute auf morgen trifft.

Ich würde liebend gerne weiter mit euch zusammen arbeiten, aber eine solche Entscheidung greift halt tief in das persönliche Leben ein, und nicht nur in das Eigene.

Ich verspreche euch, ihr seid mit die ersten, die erfahren werden, wohin mich der Wind wehen wird.